Question: I have updated the app and now I do not have access to issues I previously brought?
Answer: On an iPad tap on the ‘Missing issues’ icon found in the issues window, this will reload all issues brought with your Apple ID.
On an Android or Kindle Fire, please fully close the WI Digital app and re-open the app again. The easiest way to do this is to simply turn your device off and on again. By doing this it will allow the app fully update and load all correct data.
Question: I have downloaded the app and the free sample and know I now want to subscribe/buy an issue but can not return to the menu.
Answer: To navigate the WI Digital app you need to hold your finger down on the screen for a second and this will bring up the navigation bars:
The Bottom bar allows you to access:
Library: where you can purchase new issues or read the issues you own.
Live: where you can find more information on issues contents.Help: Where you can learn how to navigate the WI Digital app.
The Top bar (when reading an issue) allows you too, quickly go back to the library, gain access to a quick open content list and bookmark your favorite pages of articles in an issue.
Still having a problem?
Please email us at firstname.lastname@example.org and we will be happy to help.