FAQ

Question: I have updated the app and now I do not have access to issues I previously brought?

Answer: On an iPad tap on the ‘Missing issues’ icon found in the issues window, this will reload all issues brought with your Apple ID.

missing issues

 

 

 

 

 

 

On an Android or Kindle Fire, please fully close the WI Digital app and re-open the app again. The easiest way to do this is to simply turn your device off and on again. By doing this it will allow the app fully update and load all correct data.

Question: I have downloaded the app and the free sample and know I now want to subscribe/buy an issue but can not return to the menu.

Answer: To navigate the WI Digital app you need to hold your finger down on the screen for a second and this will bring up the navigation bars:
The Bottom bar allows you to access:
Library: where you can purchase new issues or read the issues you own.
Live: where you can find more information on issues contents.Help: Where you can learn how to navigate the WI Digital app.

The Top bar (when reading an issue) allows you too, quickly go back to the library, gain access to a quick open content list and bookmark your favorite pages of articles in an issue.

Still having a problem?

Please email us at digital@wargamesillustrated.net and we will be happy to help.

23 Comments

  • Mark magdowski says:

    I bought a subscription of war game’s Illustrated in December. I was able to download the December issue on to my Samsung galaxy tablet. Jan. 1st and 2nd I attempted to download the January issue, without success. It continues to say download failed for the new and previous issues. What do I need to do to get the January issue downloaded?

    • Mark From WI Mark From WI says:

      Hi Mark,

      Firstly i would recomend checking that you have enough free space on your table. The issue should be about 500mb.

      Thank you.

  • Andrew Berry says:

    Hi, I have a Sony Experia Tablet with Android kit-kat I cannot purchase the December issue as it is still showing November as the latest issue. I have no shop option since the last update and I am sick of every month uninstalling and reinstalling everything to get the magazine. I would like to subscribe but am afraid I would be paying for something I would never get

    • Mark From WI Mark From WI says:

      HI Andrew, The December issue is now available on all platforms and will now appear in the WI Digital app.